Privacy Policy
Privacy Policy
Effective Date: 01-01-2025
GLOBAL GYM SOFTWARE (operated by Dhruvika Gymnesium Management Software Pvt. Ltd., “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://smsnotification.gymsoftware.online/) or use our services.
By accessing or using GLOBAL GYM SOFTWARE, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Personal Information
When you register or use our platform, we may collect:
Name
Email address
Phone number
Business / gym name and account details
Billing and payment details (where applicable)
WhatsApp and contact data you upload or receive through the CRM (e.g. member names and phone numbers)
b. Information from Meta / WhatsApp (Platform Data)
When you connect WhatsApp Cloud API or use Meta login features (such as Embedded Signup, if enabled), we may receive from Meta:
Meta user ID, name, and email (where permitted)
WhatsApp Business Account ID, phone number ID, and business profile information
Access tokens and related credentials needed to operate the integration
Message content and metadata sent or received through WhatsApp (inbox, templates, campaigns)
We use this data only to provide the WhatsApp CRM service for your account.
c. Non-Personal Information
We may collect:
Browser type and version
IP address
Device information
Usage data (pages visited, features used, time on site)
d. Cookies and Tracking Technologies
We use cookies and similar technologies to maintain sessions, improve experience, analyze usage, and support security.
2. How We Use Your Information
We use collected information to:
Provide, operate, and improve GLOBAL GYM SOFTWARE
Connect and maintain your WhatsApp Business integration
Send and receive WhatsApp messages, templates, and campaigns on your instructions
Process subscriptions or payments (where applicable)
Communicate service updates, support, and account-related notices
Protect security and prevent abuse
Comply with legal obligations
We do not use Meta Platform Data for unrelated advertising or sell it to third parties.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share information with:
Service providers who process data on our behalf, such as hosting (e.g. BigRock), payment processors (e.g. Stripe), real-time messaging infrastructure (e.g. Pusher, if enabled), and AI bot providers (e.g. OpenAI or Flowise, only if you enable those features)
Meta / WhatsApp as required to operate the integration you authorize
Legal compliance when required by law or valid legal process
Business transfers in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards
4. Data Security
We use reasonable technical and organizational measures (such as access controls and secure hosting) to protect your data. No internet transmission or storage method is 100% secure.
You are responsible for keeping your account password and any API tokens or app secrets confidential.
5. Data Retention
We retain personal data and Platform Data only as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. You may disconnect WhatsApp in Settings; you may request deletion of your account data subject to legal retention requirements.
6. Your Rights
Depending on applicable law (including India’s digital privacy rules where they apply), you may have the right to:
Access a copy of your personal data
Correction of inaccurate data
Deletion of your personal data (subject to legal exceptions)
Opt-out of marketing emails where we send them
To exercise these rights, contact us at info@gymsoftware.in.net. For WhatsApp marketing to your end customers, you (the gym) remain responsible for consent and opt-out under WhatsApp and local law.
7. Third-Party Links
Our site may link to third-party sites (including Meta, WhatsApp, or payment providers). We are not responsible for their privacy practices. Please review their policies.
8. Children’s Privacy
GLOBAL GYM SOFTWARE is not intended for individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on https://smsnotification.gymsoftware.online/ with an updated effective date. Continued use after changes constitutes acceptance.
10. Contact Us
Data controller: Dhruvika Gymnesium Management Software Pvt. Ltd.
2nd Floor, S-21, Dhanlaxmi Complex, Sardar Gund Road, Anand, Gujarat 388001, India
Email: global9825@gmail.com
Phone: +91 9825115594
GST: 24AAGCD8622G1ZR | CIN: U72200GJ2018PTC104350
Meta App Review: Use this policy URL in App Dashboard → Settings → Basic → Privacy Policy URL (must match a live page on your domain, e.g. https://smsnotification.gymsoftware.online/...).